🎉 🎈 Celebrating 25 Years! 🎈🎉 Thank You Canada
FREE SHIPPING - Minimum purchase $99*
*NWT, YUKON & NUNAVUT: Discounted shipping of $25 (taxes included) minimum purchase of $150
*NFLD & LABRADOR: Discounted shipping $10 (taxes included) minimum purchase $99
Return shipping fees may apply.
1) ONLINE RETURN POLICY WITH SHIPPING lasts 14 days from date of delivery to contact us for a refund. If 14 days have gone by since you received your order, unfortunately we can’t offer you a refund. Any request for return made more than 14 days after delivery, but no later than 30 days, is eligible for Gift Card or exchange only (when applicable).
2) ONLINE RETURN POLICY WITH CURB-SIDE OR IN-STORE PICK-UP has 7 days for a refund on regularly priced items, once notification of order confirmation has been issued via email.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. ONLY regular-priced items are eligible for a refund. All sale, price-reduced, discounted items are eligible for a gift card (no expiry).
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Additional non-returnable items:
* Gift cards
* Goods purchased at a discount of 60% or more
There are certain situations where only partial refunds are granted: (if applicable)
There are certain situations where only Gift Cards are granted: (if applicable)
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
SALE ITEMS (if applicable)
Only regular priced items may be refunded.
A Gift Card will be issued for returned sale items.
Exchanges (if applicable)
To return your product (with a RA#) , mail your product to:
West End KIds
373 Richmond Rd
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.