LEONIE JR JACKET

Please read carefully. By ordering a Pre-Sale item, you agree to the following terms.

Product Availability

By purchasing an item for pre-sale, you acknowledge that availability is not guaranteed. We have made product available for pre-sale that we're been told, by the manufacturer, should arrive within the next 30 days.

If the 30 days have passed, and the item you purchased for pre-sale has not arrived, you may request a full refund.

To request a refund, simply respond to your order confirmation email or e-mail us at info@westendkids.ca. Please include your 5-digit order number, the name the order was placed under, the pre-sale item(s) you would like refunded.

If you would like to exchange an item, please include that in your request email.

Purchasing Pre-Sale & In-Stock Items

Pre-Sale and In-Stock items can be purchased together. Please be aware that in-stock items will not be shipped until the pre-sale item(s) arrive.

If you would like the in-stock item(s) in your order shipped before the pre-sale item(s) arrive, please email us with your 5-digit order number and the name the order was placed under.

Please note, if the value of the in-stock item(s) being shipped does not meet free shipping requirement ($99 for most location. Check our Shipping Details page for rates in your area), shipping fees will apply ($15 flat rate for most locations).

Cancellation

Pre-sale purchases may be cancelled within 7 days of the order date.

Pre-sale purchases after the initial 7 days will be eligible a Gift Card or exchange only (when applicable).

To request a cancellation, simply respond to your order confirmation email or e-mail us at info@westendkids.ca. Please include your 5-digit order number, the name the order was placed under, the pre-sale item(s) you would like refunded.

Returns & Exchanges Once Your Item Arrives

Once your item arrives and you have been contacted that it is ready for pick-up or has shipped, our standard Return Policy applies.

• Shipping: 14 days from date of delivery
• Curbside or In-Store Pick-up: 7 days from date of pickup.
• In-Store: 7 days from date of purchase.

See full details on our Return Policy page here
https://www.westendkids.ca/pages/returns

Late/Missing Refund (if applicable)

You have received a refund notification email but the refund has not been posted to your credit card. Most banks will take anywhere from 3-7 business days to post a refund. Please check your statement again in a couple of days.

If after 7 business days, the refund has not been posted, please send us an email at info@westendkids.ca. 

Our ONLINE return policy for shipped orders differs from our ONLINE return policy for IN-STORE or CURBSIDE pick-ups, as well as, IN-STORE purchases. Please read the following carefully.

1) ONLINE RETURN POLICY FOR SHIPPED ORDER: 

Regular priced items: Customer have 14 days from date of delivery to contact us for an RA to be eligible for a refund (see RA Request section below for details). If 14 days have gone by since you received your order, unfortunately we can’t offer you a refund. Any request for return made more than 14 days after delivery, but no later than 30 days, is eligible for Gift Card or exchange only (when applicable). 

Sale priced items: All sale, price-reduced, discounted items are eligible for Gift Card or exchange only (when applicable).

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (also in the same condition that you received it). All hang tags must be attached as originally purchased. ONLY regular-priced items are eligible for a refund. Please note some items are not returnable. See Final Sale section below.

If an item is returned and the packaging is damaged, it may be refused or a 10% restocking fee may apply. If the item is returned without the packaging it will be refused. Please note, West End Kids is not responsible for any shipping fees incurred by returning an item not in as-sold condition.

2) ONLINE RETURN POLICY WITH CURB-SIDE OR IN-STORE PICK-UP:

Regular prices items: Customers have 7 days from date of pickup to return for a refund, as long as order is pickup up within 30 days of receiving the pickup notification email. After 30 days, returns will be eligible for Gift Card or exchange only (when applicable).

Sale priced items: All sale, price-reduced, discounted items are eligible for Gift Card or exchange only (when applicable).

If an order is not picked up within 90 days, a Gift Card can be issues at the item's last discounted price (eg, an item purchased at $100+tax but dropped to 40% within those 90 days, the Gift Card would be for $60+tax) .

If the order hasn't been picked up after 6 months, a Gift Card will automatically be issues for the last discounted price. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (also in the same condition that you received it). All hang tags must be attached as originally purchased. ONLY regular-priced items are eligible for a refund. Please note some items are not returnable. See Final Sale section below.

If an item is returned and the packaging is damaged or missing, it will be refused.

3) IN-STORE PURCHASES:

Regular prices items: Customers have 7 days from date of purchase to return for a full refund. After 7 days, returns will be eligible for Gift Card or exchange only (when applicable). Extensions may be grated on a case by case bases as long as we are contacted before the 7 days is up.

Sale priced items: All sale, price-reduced, discounted items are eligible for Gift Card or exchange only (when applicable).

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All hang tags must be attached as originally purchased. ONLY regular-priced items are eligible for a refund. Please note some items are not returnable. See Final Sale section below

RA Request

An RA or Return Authorization will be required for any return. To get a RA, simply respond to one of your order confirmation emails or e-mail us at info@westendkids.ca. Please include your 5-digit order number, the name the order was placed under, the item(s) you would like to return and reason for return.

If you would like to exchange an item, please include that in your request email.

We will send complete return instructions, including how to exchange, with your RA.

Please note some items are not returnable. See Final Sale section below

Proof of purchase is required for all returns. If you cannot find the information request above please send us an email with as much information as you can provide and we will try to locate your original proof of purchase.

 Please do not send your purchase back to the manufacturer.

Return Shipping

West End Kids is not responsible for return shipping costs. Shipping costs are non-refundable. 

We typically recommend the cheapest shipping method with tracking. Shipments with tracking usually have some kind of insurance. 

West End Kids is not responsible for lost or damaged returns.

Final Sale Items

• Gift cards
• All face coverings such as balaclavas, neck warmers and face masks
• Socks
• Items without original tags or packaging
• Goods purchased at a discount of 60% or more

Late/Missing Refund (if applicable)

1) Check the tracking for your return. It may be that we have not received your return yet. Please allow up to 2 days for refunds to be processed after package is delivered.

2) You have received a refund notification email but the refund has not been posted to your credit card. Most banks will take anywhere from 3-7 business days to post a refund. Please check your statement again in a couple of days.

3) If after 7 business days, the refund has not been posted, please send us an email at info@westendkids.ca.