FAQ's

How long will it take to get my order?

All orders are shipped using Canada Post Expedited service. Since orders are shipped directly from our Westboro store in Ottawa, actual shipping time will depend on your geographic location. 

Do you ship to addresses outside of Canada?

Not at this time.

How do I track my order?

Tracking numbers are sent out via automatic email when you order has shipped. If you did not receive a shipping email, please be sure to check the following:

  1. You have selected your order to be shipped and not picked up in store.
  2. Sometimes these emails will go to your junk folder.
  3. You have a valid email address attached to your account.

**Please note sympatico, bellnet and some emails created through private hosting will not work with Shopify. We are working with Shopify to try and fix this.**

What is your return policy?

Full details for our return policy can be found here.

What is your privacy policy?

Our up-to-date privacy policy is located here.

What payment methods do you accept?

We accept Mastercard and Visa. Visa Debit also works!

How do I contact customer service?

For help with your purchase of childrens ouerwear, you can contact our sales associates by email or phone:

  • Email: info@westendkids.ca
  • Phone: (613) 722-8947

We are available 10am-6pm EST Monday to Friday, 9:30am-5:30 EST Saturday and 11am-5pm EST Sundays.

Please allow up to 24hrs for a response via email. 

How do I know if an item is available?

Availability of a given item is indicated when you select the item in our online catalog. For information about in-store-only merchandise, please contact Customer Service directly.

    How do I determine what size to purchase?

    Please consult our Sizing Guides for help in measuring your kid for clothing, footwear, and accessories. For most of our brands we recommend jumping 2 sizes from what the child is currently wearing (some brands may vary). Note that we specialize in fitting hard-to-fit kids, including husky or slim fits.

    What are the shipping charges on sale items?

    See full shipping details here.